EMMANUEL WENYAA

IT Project Coordinator | Systems Administrator | Social Impact Enthusiast

Nairobi, KE.

About

Results-driven IT professional with 1 year of experience in systems implementation, project coordination, and technical support, passionate about leveraging technology for social impact. Proven ability to manage IT projects from planning to execution, administer enterprise systems for 200+ users, and drive significant improvements in operational efficiency and user satisfaction. Eager to apply robust project management and systems administration skills to advance the mission of organizations like IDinsight.

Work

QPID TECHNOLOGIES

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IT Support Engineer

Nairobi, Nairobi, Kenya

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Summary

Led IT project coordination, enterprise system administration, and technical support, enhancing operational efficiency and user satisfaction for over 200 staff members.

Highlights

Spearheaded the implementation of a new ServiceNow ticketing system for 200+ users, achieving 90% user adoption within the first month through comprehensive user research, vendor management, and documentation.

Coordinated the migration of a critical file storage system for 50+ users, successfully completing the project with zero data loss and minimal disruption by developing detailed plans and managing change management processes.

Developed and deployed Python automation scripts that reduced manual administrative work by 40% and created an automated user access auditing system, significantly enhancing operational efficiency.

Administered enterprise systems for 200+ accounts, including Google Workspace and Microsoft 365, managing user provisioning, access controls, and system configurations while providing help desk support with a 95% satisfaction rating.

Improved IT service quality by reducing average ticket resolution time by 30% and increasing user satisfaction from 85% to 95% through process improvements and proactive root cause analysis.

Education

KCA University

Nairobi, Nairobi, Kenya
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Bachelor of Science Information Security and Computer Forensics

Courses

IT Project Management

Systems Analysis & Design

Computer Networks & Security

Database Management Systems

Software Engineering

Cloud Computing Architecture

Python Programming & Automation

Digital Forensics & Incident Response

Moringa School

Nairobi, Nairobi, Kenya
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Certificate Computer Software Engineering

Courses

Software development

Project coordination

Agile methodologies

Languages

English

Swahili

Certificates

Oracle Cloud Infrastructure 2025 Certified Multicloud Architect Professional

Oracle

Proofpoint Certified AI Data Security Specialist

Proofpoint

Cisco Networking Essentials

Cisco

Skills

IT Project Management

Project Planning, Project Coordination, Project Execution, Stakeholder Communication, User Research, Requirements Gathering, Product Research, Vendor Evaluation, Goal Setting, KPI Tracking, Project Documentation, Reporting, Agile Methodologies.

Enterprise Systems Administration

Google Workspace, Microsoft 365, ServiceNow, Jira Service Desk, Freshdesk, Jira, Notion, Asana, User Access Management, Provisioning, System Configuration, Deployment, HRIS Administration, CRM Administration.

IT Operations & Support

Help Desk Support, Technical Support, Systems Troubleshooting, Problem-Solving, Internal IT Documentation, Knowledge Base Creation, Change Management, User Training, Vendor Management, Security Awareness Training.

Technical Proficiencies

Linux (Ubuntu, CentOS), Windows, macOS, Python, Bash, PowerShell, MySQL, PostgreSQL, SQL Server, Oracle Cloud Infrastructure (OCI), AWS Basics, Access Controls, User Permissions, Cybersecurity Practices, Git, Ticketing Systems.

Communication & Collaboration

Technical Documentation, Stakeholder Updates, Public Speaking, Presentation Skills, Cross-Cultural Teamwork, Upward Management, Stakeholder Engagement, Training, Knowledge Sharing.